You're phoning in a prescription refill, going through the automated prompts, everything's going fine, and you get to the point where it asks you, "If you will be picking up your prescription tomorrow, press 1. If you will be picking up your prescription today, press 2."
And you mistakenly press 2 when you meant to press 1.
Now you're stuck. "Please enter the pickup time in hours and minutes." Except it's already past 11pm, and anything you try gives you "Please allow at least one hour. Please enter the pickup time ..." No option to switch days or go back to an earlier prompt. You can't press 0 for an operator -- they're closed, there's nobody there. But you can't just hang up, either -- what would happen to your order then? What if they marked it against one of your allowed refills and ... gave it to someone else! Oh no!
But I found the solution after some experimentation: pressing 0, when after hours, breaks out of the loop and schedules the refill for 10am the next morning. Sorry about the rush order, folks. Honestly, I would have been fine waiting another day. I just couldn't find any other way to break out of the loop.
[ 10:36 Aug 11, 2009 More misc | permalink to this entry | comments ]